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KEYNOTE SPEAKERS

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Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research, at Bournemouth University Business School in England. He is the Editor in Chief of the most established Journal in Tourism: Tourism Review, now and SSCI Journal in its 76th volume and the Editor in Chief of the Encyclopedia of Tourism Management and Marketing. Professor Buhalis has written and co-edited more than 20 books and 250 scientific articles. His research is referenced widely, being the 2nd most cited for tourism and 1st most cited for hospitality 12th on strategy and 29th in Marketing on Google Scholar with more than 48700 citations and h-index 96. His research pioneers smart and ambient intelligence tourism with a particular focus on innovation, entrepreneurship and destination ecosystems management. Professor Dimitrios Buhalis was recognised as a Highly Cited Researcher 2020 by Clarivate™. Dimitrios' current research focus includes: Real-Time and Nowness, Smart Tourism and Smart Hospitality, Social Media Context and Mobile Marketing (SoCoMo), Augmented Reality, Technology-enhanced Experience Management and Personalisation, Reputation and Social Media Strategies, Accessibility and Special Diet (Allergens) Tourism. Professor Buhalis is a well-known international speaker on trends, technology, marketing, tourism and Hospitality and works closely with the United Nations World Tourism Organisation (UNWTO). Professor Buhalis is an inspirational forward thinker that undertakes cutting-edge research, develops innovations and makes a major impact on global society. He works closely with the international tourism industry and is supporting tourism and hospitality organisations around the world with strategic marketing innovations using cutting-edge technologies. For more information, books, articles and presentations see www.buhalis.com.

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Professor Carlos Costa is Full Professor (Professor Catedrático), Head of the Department (School) of Economics, Management, Industrial Engineering and Tourism (DEGEIT) of the University of Aveiro, Editor of the Journal of Tourism & Development (Revista de Turismo e Desenvolvimento) and Associate Editor of the Tourism Review, Journal of Destination Marketing Management and Journal of Hospitality and Tourism Management. He holds a PhD and MSc in Tourism Management (University of Surrey, UK), and a BSc in Urban and Regional Planning (University of Aveiro, Portugal). 

Carlos is the leader of the PhD Tourism Programme of the University of Aveiro and is also the head of the Tourism Research Centre of the University of Aveiro (included in GOVCOPP and evaluated by the Portuguese Government with ‘Excellent’). He is also Scientific Coordinator of the “idtour-unique solutions” - tourism start up company (private sector) based at the University, responsible for the transference of knowledge and innovation to the tourism sector. Carlos is involved in a number of national and international tourism projects. Carlos works as consultant for Portugal’s National Agency of Accreditation (A3Es), National Foundation for Science and Technology (FCT) and for other international organisations.

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